At Healthy House, we pride ourselves on providing the highest quality products, and at all times we aim to ensure 100% customer satisfaction! So, if you receive any product which is damaged, or does not match the description of what you ordered, we’ll definitely agree to replace or refund.
We do however ask that you email us within 24 hours of receiving your goods and provide us with photo evidence so we can verify your claim. Once we’ve verified your claim we’ll either send out a replacement product or issue a complete refund of the purchase price.
Unfortunately, at Healthy House we do not consider a change of mind (opinion) or incorrectly ordered goods as justification for either a replacement or refund. As a customer, it is YOUR responsibility to ensure that all goods purchased are intended and correct. As such we ask all our customers to please check and verify items before finalising any purchase.
All emails regarding returns should be sent to firstname.lastname@example.org